Frequently Asked Questions & Answers

Have a look at frequently asked questions & answers to understand more.
Suncoast Loans web site is secured by an up to date SSL security certificate which is used to protect your information. Always look for the Padlock symbol next to the website address in your browser to ensure your browser has a secure connection to a websites servers.
To be eligible for a loan you must Be a Permanent Resident, Be aged 18 years or over, Have regular income going into your bank account and Satisfy Responsible Lending Requirements
Suncoast Loans loan approval process matches your needs and situation – income, expenses and credit history – to a specific loan amount. This ensures an approved sum that’s both beneficial to your circumstances and also can be comfortably repaid. Under our Responsible Lending charter, we need to understand your individual situation in order to match the right cash loan to your needs. This helps us make personal loans available for people on a range of income levels while providing a repayment schedule amenable to your lifestyle and repayable without substantial hardship.
We respond quickly to all applications (within 30 minutes). After all, when you need finance, you need it as soon as possible. We understand this, which is why we don’t delay in getting your application approved and settled. 90% of all approvals are normally issued within 24 hours of initial application.
Applying for a loan at Suncoast Loans is convenient and easy. We are online 24 hours a day, 7 days a week. Enjoy the freedom to choose when and where you apply online. Simply fill out the loan application and it will be assessed by one of our team members.
If you’re applying for a Loan with Suncoast Loans, we will require: Your last 90 days bank statements 100Pt Id Payslips or Centrelink statements.
Yes, you can. We have helped many self-employed providing them with a loan.
As part of the loan application verification process, Suncoast Loans may be required to complete a credit check. But don’t worry if you have a default on your file as we may still be able to help you depending on the circumstances.
At Suncoast Loans we understand there are genuine reasons why people have bad credit. Although we can’t help every customer with bad credit, we can assist certain levels of bad credit. We are assessing your current and future credit worthiness which is far more important to us than your past credit history. However, you must not have a major unpaid default, or a series of other defaults, that cannot be reasonably explained.
Upon receipt of your online application, Bank Statements and support documentation, fast and efficient assessment will commence as soon as possible during the following business hours. We understand your need for a speedy decision. Once approved we will transfer the funds immediately into your bank account or if local you can call in and collect cash. In most cases this process usually occurs same day.
We make sure to keep you updated on the progress of your loan application through regular emails and SMS.
Absolutely, you can pay as much as you like as often as you like without penalties.
We are happy to have a look at your Application. You must be able to satisfy us that you can comfortably afford the loan on your current budget and you must not have any major unpaid defaults with other lenders.
All loan repayments are direct debited from your Bank Account and are scheduled to line up with your current pay frequency whether it is weekly, fortnightly or monthly.
Yes, you can apply. At Suncoast Loans we endeavour to give all our customers a fair chance. Suncoast Loans processes your loan application based on your current financial circumstances and is more interested in your financial future than the past. So if you have a poor credit history, been bankrupt or just been knocked back from the major banks why not give us a go.
Suncoast Loans provides a range of financial products – For more information, please call us on 07 5493 6133.
You can apply online 24/7. Loan Barn’s Office is open Monday to Friday 9.00am to 5.00pm. (QLD time)
In most cases, yes. We will do our best to assist you depending on your needs and financial situation at the time of your application.
Yes, we can help with debt consolidation.
All you have to do is contact Suncoast Loans as soon as you know that the payment cannot be made so alternative arrangements can be discussed.
Yes, you certainly can. If you have any questions please don’t hesitate to contact us during our business hours on 07 5493 6133 or email us at admin@suncoastloans.com.au
Suncoast Loans is committed to resolving complaints quickly, fairly and honestly. If you have a concern regarding our products, services or your Suncoast Loans loan, the first port of call should be to get in contact with us. You can contact the Suncoast Loans Customer Service Team to inform us of your complaint via email, admin@suncoastloans.com.au or call (07) 5493 6133 Our Internal Disputes Resolution (IDR) team will be in contact with you, and aim to resolve your complaint within 7 working days.

If you have contacted our IDR team, and are not satisfied with our response, you can contact the Australian Financial Complaints Authority – (AFCA) who will independently review your complaint. Australian Financial Complaints Authority – (AFCA) Phone: 1800 931 678 Web: www.afca.org.au Postal address: GPO Box 3, Melbourne, VIC, 3001 For additional information please refer to our credit guide. We are committed to assisting with friendly attention to your complaint and are concerned to resolve the compliant in a timely and courteous manner, with and result that is fair to you and the company and that is justified in all the circumstances.

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